Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Peebles | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Peebles is a GPhC-registered online pharmacy weight loss clinic serving patients in Peebles and across the UK. We are committed to protecting your personal and medical information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your data.

1. Who We Are

We are the data controller responsible for your personal information. As a regulated pharmacy, we handle patient data with the highest standards of confidentiality and security. Our services include online consultations, prescription processing, and the dispatch of approved weight loss treatments with a delivery time of 1 working day once approved by our pharmacist.

2. Data We Collect

To provide safe and effective pharmacy services, we collect the following types of information:

Personal details: Full name, date of birth, gender, home address, email address, and phone number.
Medical information: Health history, current medications, weight, BMI, and any information provided during your online consultation.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and pages visited on our website.
Communication records: Emails, messages, or enquiries you send to us.

3. How We Use Your Data

We use your personal and medical data for the following purposes:

To assess your suitability for weight loss treatments through our online consultation process.
To allow our pharmacist to review and approve prescriptions safely.
To process and dispatch your medication orders.
To communicate with you regarding your order, treatment, or any clinical concerns.
To comply with our legal and professional obligations as a GPhC-registered pharmacy.
To maintain accurate patient records as required by pharmacy regulations.
To improve our website and services based on usage patterns.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and where necessary, the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Used to understand how visitors interact with our site, helping us improve functionality.
Preference cookies: Used to remember your settings and choices.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare providers: With GPs or other clinicians where clinically necessary or required by law.
Delivery partners: Necessary personal details shared with courier services to fulfil your order.
Payment processors: Secure third-party payment providers who process transactions on our behalf.
Regulatory bodies: The GPhC or other authorities where we are legally obligated to disclose information.
IT and platform providers: Trusted service providers who support our website and systems, bound by data processing agreements.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment and transaction records are retained as required by financial regulations.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, request deletion of your data where there is no legal obligation to retain it, or object to certain types of processing. You may also request that we restrict how we use your data or ask for a portable copy of your information. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal and medical information against unauthorised access, loss, or disclosure. All data is transmitted using secure encryption protocols. Access to patient records is restricted to authorised pharmacy staff only.

9. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us:

Pharmacy Weight Loss Peebles
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours. If you are dissatisfied with our response, you have the right to raise a concern with the relevant supervisory authority for data protection in the UK.